Terms and Conditions

  • Arqami Service is allowed for postpaid/prepaid customers. Where postpaid will get postpaid line and prepaid will get prepaid line.
  • Zain customers can subscribe using any of the following channels (SMS, IOS/Android Application)
  • System will automatically send to customer “welcome” message that includes random numbers from the system, so customer can choose preference and legal terms and condition for customer approval.
  • Returning customers will be provided with last Arqami Service number used by main line owner if it’s still available as an option.
  • Five numbers to be sent via SMS to customers to choose from.
  • Customer accepts that Arqami service number is rented from Zain and renewed on monthly basis until customer unsubscribes from Arqami service.
  • Arqami service number is not subject to porting out and/or ownership transfer.
  • Customer accepts full responsibility for calls and SMS messages transmitted from Arqami service number or any miss-use of the service.
  • Customer agrees that Arqami service number subscription of (monthly 1.5 kd ), local SMS (20 Fils per SMS) /local Call (45 Fils per minute ) and International SMS (50 Fils per SMS ) charges are applied on customer’s basic line/ account.
  • Customer acknowledges that rented number is subject to cancellation upon the following cases:
  • Un-subscription
  • Terminating basic line/contract
  • Porting out basic line/contract to other operator(s)
  • Failing to renew Arqami service
  • Basic line is cancelled.
  • Customer acknowledges being fully responsible for any action caused through/ resulted from the use of Arqami service, and confirms that Zain is not responsible or liable for any such actions.
  • Customer acknowledges and agrees that the service and the charges are subject to change or/and modification in accordance with procedures of Zain.
  • Arqami service does not enable MMS service.
  • Arqami service enable customer to place international calls. Tariff as per destination.
  • Customer acknowledges that Arqami service does not function during roaming.
  • The service is not enabled for value added services and 7 digits land line numbers i.e. (18xxxxx).
  • Customer agreeson Arqami subscription rules, conditions and the liability towards Zain.