Service Support - Services

Find all the answers you need for all of Zain's services.

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What does ‘VoLTE’ stand for?



It’s an abbreviation for Voice over LTE. VoLTE is a voice calling service that is delivered over a 4G (LTE) mobile network. VoLTE is just like a normal call where it takes from your minutes. Once you start browsing, it starts taking from your data cap. There are no extra service fees.


Will my old operator stop billing me when I port?



Postpaid customers will receive a final bill for usage up to 60 days after the time their number is ported to the new operator. You will have 30 days to settle this final bill or risk having your port reversed and/or losing your number.


I'm a Postpaid customer - Can I port if my initial contract has not expired or I haven't paid my bills?



Yes. Postpaid customers will be able to port their numbers. However, at the start of the porting process, Postpaid customers are required to settle their current outstanding bills to their previous service provider including any early termination fees. Your old service provider is permitted to use any legal measures to recover any outstanding charges from you.


If my previous operator calls or disturbs me as a way of inviting me back to its network within a period of 90 days of porting, to whom should I report?



If my previous operator calls or disturbs me as a way of inviting me back to its network within a period of 90 days of porting, to whom should I report? إذا حاول مزوّد الخدمة السابق الإتصال بي لاقناعي بالعودة إليه خلال 90 يوماً من عملية الانتقال، ما هي الجهة الواجب إبلاغها بذلك؟ You can report this to Zain


Can my current operator try to persuade me to stay while I’m porting?



No. Your current operator is not allowed to contact you during the porting process to try and persuade you to stay with them. Any such contact by your current operator must be reported to your new service provider.


Would I be required to pay for the New SIM Card?



Zain will issue you a new SIM card, free of charge.


Will I use my previous SIM Card or will I be required to get another SIM Card from my previous operator thereby rendering my earlier SIM from this operator useless this time?



You will need to be issued a new SIM card every time you wish to port your number to a new service provider as your previous SIM card will not work with your new service provider.


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