Service Support - Services
Find all the answers you need for all of Zain's services.
What are you looking for?
I am unable to open a specific page, why? (troubleshooting)
"1. Check if the website is not blocked by the MOC 2. Try to open the page on a different computer or Device 3. Send an e-mail with the website URL to email@example.com"
I don’t have 4G LTE on my smartphone.
"1. Please ensure that your device is 4G LTE compatible 2. Your SIM card needs to be 4G LTE compatible 3. Please make sure that your LTE is enabled. (Settings – Cellular – Enable LTE) 4. If the problem continues, then call 107 (The settings for LTE on your phone is in the attached picture*)"
I don’t have 4G LTE internet on my iPhone, why?
"1. Please ensure you have the right version of the iPhone (iPhone 5: Model A1429/iPhone 5C: Model A1507/iPhone 5s: Model A1457) and are 4G LTE compatible 2. Your SIM card needs to be 4G LTE compatible 3. Try to go to Settings -- Cellular – Cellular Data ON, Enable LTE ON 4. If that doesn’t work then go to Settings – General – Reset – Reset Network Settings (insert device lock code if required)"
How can I cancel my Internet plan or add-ons?
To cancel, please call 107. Our customer care agents will assist you with your request.
" Do my Internet plan and add-on subscriptions auto-renew?"
"Yes, your internet plan and add-ons will get renewed automatically when the validity of your Internet plan expires (with the exception of the Extra 10 GB and Daily unlimited local calls and Internet add-ons). In case you don’t have enough balance, you will have a window of 7 days to top-up in order to benefit from the auto-renewal service. To view or adjust your auto-renewal settings, please visit http://connect.kw.zain.com"
When I subscribe to the unlimited streaming add-on, what will happen to my Internet plan capacity when I watch videos?
When you subscribe to the Unlimited Streaming and watch videos on YouTube, Netflix or Dailymotion, your main plan’s capacity will be preserved and you will not consume any MB from your main Internet plan.
Can I subscribe to multiple add-ons at the same time?
Yes, you can subscribe to multiple different add-ons at the same time (with the exception of subscribing the Unlimited Zain to Zain calls and Unlimited Local calls add-ons were only one of them can be active at a certain point in time).