Fair Usage Policy - Zain Kuwait - B2C
Fair Usage Policy
Prepaid Plans
Unused minutes and messages are not carried over to the following month, and the monthly subscription fee will be payable even in the case of temporary disconnection. A monthly limit is placed on the number of minutes and messages our users have access to, both On-net (within the Zain network) and Off-net (outside the Zain network), and that is to prevent the abuse of our services, and to provide the best possible customer experience to our users.
Additional Benefits
Plan | Maximum Usage |
---|---|
Unlimited Zain to Zain Local Calls | 43,200 minutes per month |
Unlimited Local Calls | 43,200 on-net minutes per month 9,000 off-net minutes per month |
Unlimited Streaming | 100 GB per month (YouTube, Netflix, Dailymotion, etc) |
Daily Unlimited Calls and Internet | 1,440 on-net minutes 300 off-net minutes 25 GB |
Unlimited Local SMS add-on | 1,000 |
Prepaid Internet Plans
Our prepaid Internet plan has a cap applied in order to prevent the abuse of these services. The caps can be found below. Once the cap has been reached, you can buy additional capacity.
Renewal Capacity* | Night Time Capacity* | Capacity | Plan Price |
---|---|---|---|
25 GB | 20 GB | 20 GB | KD 5 |
*Night time GB is active from 12 AM to 6 AM.
*25 GB for renewal is for all-day internet.
Extra GB
In the case of surpassing the usage capacity of an Internet plan, you can buy additional capacity before the end of the month.
Extra GB for Postpaid and Prepaid | Price |
---|---|
50 GB | KD 3 |
100 GB | KD 5 |
These rules and policies are subject to change without prior notice.
Postpaid Plans
Unused minutes and messages are not carried over to the following month, and the monthly subscription fee will be payable even in the case of temporary disconnection. A monthly limit is placed on the number of minutes and messages our users have access to, both On-net (within the Zain network) and Off-net (outside the Zain network), and that is to prevent the abuse of our services, and to provide the best possible customer experience to our users.
Postpaid Wiyana Voice 5G Plans
Benefits | Maximum Usage |
---|---|
Validity | Monthly |
Unlimited Zain to Zain Local Calls | 21,600 minutes per month |
Unlimited Local Calls | 21,600 on-net minutes per month 21,600 off-net minutes per month |
Unlimited Streaming Add-on | 3TB per month (YouTube, Netflix, Dailymotion, etc) |
Internet Usage Cap | 3TB per month |
Unlimited Local SMS add-on | 1,000 SMS per month |
Postpaid Broadband 5G
Validity | Internet Usage Cap |
---|---|
Monthly | 10TB |
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