Fair Usage Policy

Prepaid Plans

Unused minutes and messages are not carried over to the following month, and the monthly subscription fee will be payable even in the case of temporary disconnection. A monthly limit is placed on the number of minutes and messages our users have access to, both On-net (within the Zain network) and Off-net (outside the Zain network), and that is to prevent the abuse of our services, and to provide the best possible customer experience to our users.

Additional Benefits

Plan Maximum Usage
Unlimited Zain to Zain Local Calls 43,200 minutes per month
Unlimited Local Calls 43,200 on-net minutes per month
9,000 off-net minutes per month
Unlimited Streaming 100 GB per month (YouTube, Netflix, Dailymotion, etc)
Daily Unlimited Calls and Internet 1,440 on-net minutes
300 off-net minutes
25 GB
Unlimited Local SMS add-on 1,000

Prepaid Internet Plans

Our prepaid Internet plan has a cap applied in order to prevent the abuse of these services. The caps can be found below. Once the cap has been reached, you can buy additional capacity.

Renewal Capacity* Night Time Capacity* Capacity Plan Price
25 GB 20 GB 20 GB KD 5

*Night time GB is active from 12 AM to 6 AM.
*25 GB for renewal is for all-day internet.

Extra GB

In the case of surpassing the usage capacity of an Internet plan, you can buy additional capacity before the end of the month.

Extra GB for Postpaid and Prepaid Price
50 GB KD 3
100 GB KD 5

These rules and policies are subject to change without prior notice.

Postpaid Plans

Unused minutes and messages are not carried over to the following month, and the monthly subscription fee will be payable even in the case of temporary disconnection. A monthly limit is placed on the number of minutes and messages our users have access to, both On-net (within the Zain network) and Off-net (outside the Zain network), and that is to prevent the abuse of our services, and to provide the best possible customer experience to our users.

Postpaid Wiyana Voice 5G Plans

Benefits Maximum Usage
Validity Monthly
Unlimited Zain to Zain Local Calls 21,600 minutes per month
Unlimited Local Calls 21,600 on-net minutes per month
21,600 off-net minutes per month
Unlimited Streaming Add-on 3TB per month (YouTube, Netflix, Dailymotion, etc)
Internet Usage Cap 3TB per month
Unlimited Local SMS add-on 1,000 SMS per month

Postpaid Broadband 5G

Validity Internet Usage Cap
Monthly 10TB