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Privacy Policy

Zain (Zain) - Kuwait

Zain's privacy policy is developed to safeguard your privacy and interests. In accordance to this policy Zain is committed to protect the privacy of all users of Zain website, or mobile applications, to give you better understanding of the information collected when the user visits the website and how their personal information is kept and processed.

What Information We Collect

Zain may collect or may have collected the following categories of information about you. In some cases, the information Zain collects may fall within more than one category. (i) Contact information and personal identifiers, such as your name, address, email address, telephone number, age, and gender. (ii) Device identifiers, such as information about your device like your MAC address, IP address, or other online identifiers. (iii) Identity verification information, such as authentication information like passwords. (iv) Payment information, such as your method of payment and payment card information. (v) Commercial information, such as the products or services you have purchased, returned, or considered, and your product preferences. (vi) Online or network activity, such as information regarding your interaction with our website or mobile applications, other digital properties, advertisements, your browsing and search history, and log file information which may include your browser type, webpages you visit, and other electronic network activity. (vii) Geolocation information, such as information that can help identify your physical location like your GPS coordinates or the approximate location of your mobile device. (viii) Health and medical information, such as diagnosis, medical reports, and history. (ix) Content, such as your communications with us and any other content you provide like reviews, surveys, and comments.

How We Collect Information

Zain may obtain personal information from various sources, which are as follow: (i) Directly from users, such as when you contact us with a question or complaint, use one of our mobile applications, create an account on our website, respond to a survey, participate in a contest or other promotion, sign-up, apply for a job, sign-up to receive marketing communications, or call recording via customer care service. (ii) Cookies and automated methods. When you visit our website or use one of our mobile applications, and when you open or click on emails send by Zain, and third parties work with, may automatically collect information from your browser or device using technologies such as cookies, web beacons, pixel tags, and similar technologies. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Web beacons or pixel tags are small images that are embedded into our website or emails that provide us with information about your browser or device, or whether you open or clicked on the emails sent by Zain. These technologies enable us, or the third parties who place such technologies, to collect information such as device identifiers and online or other network activity information. (iii) In-store and other technologies, such as video surveillance and Wi-Fi technology in and around Zain stores. (iv) Business partners and service providers, such as demographic companies, analytics providers, advertising companies and networks, and other third parties that Zain chooses to collaborate or work with. (v) Social media platforms and networks, such as Facebook, Twitter, Snapchat, and Instagram. For example, Zain may obtain your information from a social media platform or network if you interact with Zain on social media or choose to login to our website using your social media credentials. (vi) From other Zain Companies or affiliates that you have interacted with.

Use Of Information

Zain may use the information they have about you to deliver and communicate with you, including to respond to your inquiries or complaints, and to help you place requests/orders. Also, to provide you with products and services, such as creating servicing and/or maintaining your account, assisting with product selection, and managing current or past orders. Though to administer your participation in contests, surveys, and promotions. In addition to operate and improve our business, including responding to employment applications, providing quality assurance, conduct research and development to develop new products and services, and perform accounting, auditing, and other internal business functions.

Moreover, Zain may use it for marketing and advertising, such as to send you marketing and advertising materials via postal mail, text message or email, and to show you advertisements for products and/or services tailored to your interests on social media and other websites. As well for analytics purposes, such as to understand how you use our website and mobile applications, understand your preferred method of purchasing, determine what browser and devices you use to visit our website or mobile applications, and to evaluate and improve our products, services, advertisements, website, and mobile applications. Sometimes it could be used for legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, identify and repair bugs on our website or mobile applications, and to comply with applicable legal requirements, relevant industry standards and our policies. Zain also may use the information in other ways for which Zain provides specific notice at the time of collection.


Our website or mobile applications may contain links to other websites for your convenience and information. These websites may operate independently from Zain. Linked websites may have their own privacy notices or policies, which Zain strongly suggests you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by Zain. Zain is not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.


All contents published on our website reflect the latest available information. There is a possibility that some of the content may be outdated, and this is not due to negligence, but is out of our control. Only formal documents are considered to be official and reflect all Zain changes. Zain is not to be held liable in respect to the content on this site if used in sole discretion. Zain has full rights to change content without prior notice.


As with any regular survey, our online web surveys are there to help gather specific information regarding website issues. This is to enhance the quality of service, which eventually will be reflected positively for our customers, given that the provision of their name and other details is optional.

Expediting a Requested Transaction

Necessary information required from you will be submitted to us without any obligation. This information will help in better processing of your requests where applicable. The information you provide will never be sold to any third party for their own marketing purposes without your express permission in writing unless it is used on an aggregated basis for statistical and research purpose without any information that can be used to identify you.

Protecting Customer's Information

Due to the mutual trust with our customers, Zain, at all times will maintain the privacy and confidentiality of all personal information collected, with reasonable administrative, technical, and physical safeguards to protect the personal information provided against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use.

Such information may only be disclosed when required by law or legal process, or when in good faith Zain believe that such action is necessary or desirable to comply with the law, protect or defend the rights or property of Zain, this site, or its users.

Contact Zain

All Information provided to Zain will be treated as confidential. Online forms requesting information will help us in providing you with enhanced quality of customer care.

Also, if you wish to provide feedback or if you have questions or concerns regarding the privacy policy, please contact us on 107.

Data Classification and Liability

The responsibility for classifying data and information provided to Zain falls on its individual users. This information is considered not to fall under the third or fourth level according to the regulatory framework for cloud computing in the State of Kuwait. By reviewing the privacy policy of Zain, the subscriber/user gives prior consent to grant Zain full authority to utilize cloud computing service providers outside the jurisdiction of Kuwait for sending, processing, or storing content, data, or information in the cloud computing system. If Zain stores, sends, or processes content outside the State of Kuwait, the subscriber/user alone is liable without the slightest responsibility falling on Zain.

Privacy Policy Updates

With the swift and fast developing services, Zain reserves the right to update the Privacy Policy or Terms & Conditions when necessary. The updates will post a prominent notice on the website if any significant changes to our privacy practices.