March 19, 2017
Zain Gold Sponsor of Kuwait’s First Call Centers Forum
Kuwait - 17 March 2017
Zain, the leading telecommunications company in Kuwait, announced its participation and gold sponsorship of Kuwait’s First Call Centers Forum in partnership with the Kuwait Chamber of Commerce & Industry and the Public Authority for Civil Information. The event witnessed the attendance of Chairman of the Public Authority for Communications and Information Technology Salem Al Othaina.
During the forum, Zain’s Contact Center Department showcased the company’s leading experience in the customer care sector through its Contact Center (107), which is considered one of the leading contact centers in the region, and serves the largest customer base in Kuwait.
Zain discussed the training programs that it provides its new Contact Center agents with, including how to serve customers’ needs efficiently, as well as providing them with the core quality standards to ensure customer service excellence. The company follows the highest international quality standards to help strengthen the workflow mechanism within its workforces to ultimately result in the excellent service quality Zain customers enjoy today.
Kuwait’s First Call Centers Forum aimed at showcasing and discussing the latest challenges faced by the call centers sector around the world. Participating experts jointly explored the possible solutions and innovations that can further develop this vital sector locally as well as globally.
It is worth noting that Zain was awarded with the Call Center Excellence award as part of Kuwait’s Public Relations and Customer Service Prize during 2015. The prize, hosted by the Kuwait Public Relations Association, came under the patronage of HH the Amir Sheikh Sabah Al Ahmad Al Jaber Al Sabah.