Frequently Asked Questions
Updated regularly with our most frequently asked questions
Will my old operator stop billing me when I port?
Postpaid customers will receive a final bill for usage up to 60 days after the time their number is ported to the new operator. You will have 30 days to settle this final bill or risk having your port reversed and/or losing your number.
I'm a Postpaid customer - Can I port if my initial contract has not expired or I haven't paid my bills?
Yes. Postpaid customers will be able to port their numbers. However, at the start of the porting process, Postpaid customers are required to settle their current outstanding bills to their previous service provider including any early termination fees. Your old service provider is permitted to use any legal measures to recover any outstanding charges from you.
If my previous operator calls or disturbs me as a way of inviting me back to its network within a period of 90 days of porting, to whom should I report?
If my previous operator calls or disturbs me as a way of inviting me back to its network within a period of 90 days of porting, to whom should I report? إذا حاول مزوّد الخدمة السابق الإتصال بي لاقناعي بالعودة إليه خلال 90 يوماً من عملية الانتقال، ما هي الجهة الواجب إبلاغها بذلك؟ You can report this to Zain
Can my current operator try to persuade me to stay while I’m porting?
No. Your current operator is not allowed to contact you during the porting process to try and persuade you to stay with them. Any such contact by your current operator must be reported to your new service provider.
Would I be required to pay for the New SIM Card?
Zain will issue you a new SIM card, free of charge.