Prepaid Faq

Search Something related to faq

Type here

I don’t have 4G LTE internet on my iPhone, why?



"1. Please ensure you have the right version of the iPhone (iPhone 5: Model A1429/iPhone 5C: Model A1507/iPhone 5s: Model A1457) and are 4G LTE compatible 2. Your SIM card needs to be 4G LTE compatible 3. Try to go to Settings -- Cellular – Cellular Data ON, Enable LTE ON 4. If that doesn’t work then go to Settings – General – Reset – Reset Network Settings (insert device lock code if required)"


How can I add or change a service?



Alternatively you can send “GO” to 999 or visit our Internet portal (http://connect.kw.zain.com) from your device. Note: Ensure that your device is not connected on a WIFI network when you perform this task. And to activate a package on your router, make sure you're connected on your routers WIFI network."


I don’t have 4G LTE on my smartphone.



"1. Please ensure that your device is 4G LTE compatible 2. Your SIM card needs to be 4G LTE compatible 3. Please make sure that your LTE is enabled. (Settings – Cellular – Enable LTE) 4. If the problem continues, then call 107


I am unable to open a specific page, why? (troubleshooting)



"1. Check if the website is not blocked by the MOC 2. Try to open the page on a different computer or Device 3. Send an e-mail with the website URL to unblock.kw@kw.zain.com"


View More