Wiyana is Zain’s lineup of postpaid mobile plans. Each plan provides monthly internet, minutes, and value-added services, with different options available to match your usage needs.

You can subscribe through the Zain App, the Zain website, or by visiting any Zain branch with a valid Civil ID.

Yes, you can keep your existing number when switching to Zain. Simply purchase a new Wiyana plan through the Zain App or website, and select the option to transfer your current number during the onboarding process.

You only need a valid Civil ID.

You can view and download it through the Zain App under 'My Bills' or on the website.

You can pay using the Zain App, our website, or at any Zain branch.

Late payments may cause temporary service interruption until the balance is settled.

AutoPay automatically settles your monthly bill and helps avoid missed payments.

You can activate it through the Zain App under 'My Bills'.

You may need to settle remaining device installments or fees. Please contact us for more information.

You can view your active commitments on the My Plan page [here].
To inquire about commitment downgrade charges, please contact our customer care team via WhatsApp at 91107107 or by calling 107.

You can check your plan through the Zain App under 'My Plan'.

Yes, upgrades can be done anytime via the Zain App.

You can manage Internet add-ons from the 'Extras' section in the Zain App.

Roaming add-ons are available in the Zain App under 'Roaming'.

Disney+, Spotify Premium, Shahid, and more — all with a free trial period.

You can activate platforms from the 'Streaming' section in the Zain App.

Insert the SIM and dial *142#. For eSIM, follow activation steps in the app.

Visit any Zain branch with a Civil ID. A fee may apply.

An eSIM is a digital SIM that allows activation without a physical card.

Yes, you can add devices with flexible installment options through Zain Plus.

Zain Plus allows you to add extra devices to your current plan with monthly installments—without affecting your existing commitment.

Smartphones, tablets, wearables, accessories, and more—depending on availability.

All Zain customers on Wiyana, Basic, and Max postpaid plans are eligible for Zain Plus after 18 months from the line activation date. You can explore our Zain Plus offers by clicking here: https://www.kw.zain.com/en/shop/zainplus

This may be due to unpaid bills or inactivity. Please settle your outstanding balance by clicking [here], and your line should reconnect automatically. If you still need help, you can reach our live chat support [here] for further assistance.

Check network coverage, disable airplane mode, and restart your device. If you still need help, you can reach our live chat support [here] for further assistance.

Ensure mobile data is enabled and APN settings are correct. If you still need help, you can reach our live chat support [here] for further assistance.

Restart your device, switch network mode, or run diagnostics in the app. If you still need help, you can reach our live chat support [here] for further assistance.

You can submit a request via the Zain App, live chat, or by calling 107.

You can track updates through the app, SMS notifications, or live chat.